At CSR Guruji, we aim to provide transparency and clarity in all our services for NGOs, CSR companies, volunteers, and donors. Please review the following refund policy for details on eligibility and procedures.
1. Payment and Refund Terms
- Full Payment Requirement: Unless otherwise expressly agreed in writing, full payment for participation in any services or subscription plans (including NGO verification, CSR company listings, or project promotions) is required at the time of registration.
- Refund Eligibility: Refunds may be requested under the following circumstances:
- Incorrect Payment: In case of an error during payment (e.g., double charge or wrong amount), a full refund will be issued.
- Service Disruption: If the platform experiences technical issues that result in significant unavailability, you may be eligible for a refund for affected services.
2. Refund Process for Event Registration/Subscriptions
Event and Program Cancellations: If you need to cancel your registration for an event or subscription plan, please check the event-specific or plan-specific terms for refund eligibility. Refunds will be processed according to the terms outlined for each event or subscription.
3. Payment and Third-Party Providers
- Payment Method: To make payments for any service or subscription, you must have internet access and a valid payment method as indicated during sign-up. CSR Guruji does not store any payment information and uses trusted third-party payment providers for processing payments. By using these services, you agree to abide by the third-party terms and conditions.
- Liability Disclaimer: CSR Guruji is not responsible for the storage or loss of payment information handled by third-party providers. Any issues related to payment or loss of information will be your responsibility, and CSR Guruji will not reimburse or cover such losses.
4. Contact for Refund Requests
For any refund-related inquiries or cancellations, please contact our support team via the CSR Guruji platform.